Return An Item
Help us process your
return quickly and efficiently!
- To avoid delay, please review this document
- Returns can ONLY be processed if the following
steps are STRICTLY followed
- Review this checklist before calling for a Return
RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!
All returned packages will be thoroughly inspected and a
determination will be made if eligibility requirements are met for credit,
replacement, exchange or repair. Please be sure to follow these guidelines to
avoid any delay of processing your return. Returns processing may take up to 5
working days from the time your return is received.
Returns of non-defective items may, at Secureware's sole discretion, be
accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 25% RE-STOCKING
FEE. Please call us on 0845 004 5375 if you have questions about which products
are returnable, which products may be subject to a restocking fee or for an
explanation of circumstances under which a restocking fee may be charged.
Step 1: Check your return
ALL products being
returned must be 100% complete and must be packaged in original packaging. All
packing materials, manuals, diskettes, CDs, digital media, blank warranty cards
and other accessories and documentation must be included in the original
packaging, as provided by the manufacturer. A return will not be processed, or
a restocking fee may be charged in the event any item(s) included in the
original shipment to you is not present in the returned package. Items sent for
return consideration will be immediately denied and Secureware’s return
policy will not be honoured in the event that a return shipment is received by
us improperly packaged, altered or physically damaged.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies
including, but not limited to, the following list will result in the package
being returned to the customer and credit or replacement will NOT be issued.
The following criteria will be followed in rejecting returns and refusing
- Products which are improperly packaged
- Incomplete products (unless returned for repair
as may only require faulty product - please check with Customer Service)
- Products with SERIAL NUMBER which does not match
SERIAL NUMBER on package or invoice (Secureware maintains serial number
- DAMAGES: Cracked components, dents, scratches,
defacement, fair wear and tear or willful damage
- CPU's, notebooks and other items so labeled with
a security seal broken will not be accepted for return
Step 2: Call 0845 004 5375 for a Return Authorisation
Returns will not be accepted at our warehouse without a valid Return
Authorisation Number (RAN). RAN's will expire after 14 days. Any return we
receive without an RAN will be documented and returned to you.
Step 3: Ship and insure your return
HARDWARE & NON SECUREWARE DESIGNED &
BRANDED SOFTWARE PRODUCTS
We strongly recommend
that you fully insure the package you are returning. This is for your
protection, in the event the package is lost or damaged in transit. We suggest
that you use a "traceable carrier" that can provide you with
"proof of delivery." Secureware shall not be responsible for items
returned that are lost or damaged in transit. Postage and handling charges,
both to and from our warehouse will be paid by you, the customer, and are
non-refundable. At our discretion Secureware may reimburse shipping charges
related to the exchange of defective products. If you have any questions about
shipping reimbursement for defective exchanges please ask the service
representative issuing your return authorisation for clarification.
SECUREWARE DESIGNED & BRANDED SOFTWARE PRODUCTS
In the case of a
Secureware electronic software product return, after being issued with a RAN
number, the customer must use the Internet De-activate option within the
License Manager program to verify the successful un-installation of the
software product, if that product has already been activated.
Management & Staff profiles