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Tracker Pro - Single User
We have had a good relationship with Secureware Solutions, have used their product for many years. The service and help we receive from them is very efficient, they also put themselves out to resolve any issues, more than most companies I have dealt with.
 


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   News
05-06-2012
TRACKER PRO NEWS
Tracker Pro 2012 Service Pack 2 Released

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Return An Item

Help us process your return quickly and efficiently!

  • To avoid delay, please review this document carefully
  • Returns can ONLY be processed if the following steps are STRICTLY followed
  • Review this checklist before calling for a Return Authorisation Number

NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!
All returned packages will be thoroughly inspected and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay of processing your return. Returns processing may take up to 5 working days from the time your return is received.

 

Non-defective returns

Returns of non-defective items may, at Secureware's sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 25% RE-STOCKING FEE. Please call us on 0845 004 5375 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.

 

Step 1: Check your return

ALL products being returned must be 100% complete and must be packaged in original packaging. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event any item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Secureware’s return policy will not be honoured in the event that a return shipment is received by us improperly packaged, altered or physically damaged.

ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting returns and refusing credit:

  • Products which are improperly packaged
  • Incomplete products (unless returned for repair as may only require faulty product - please check with Customer Service)
  • Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Secureware maintains serial number tracking)
  • DAMAGES: Cracked components, dents, scratches, defacement, fair wear and tear or willful damage
  • CPU's, notebooks and other items so labeled with a security seal broken will not be accepted for return

 

Step 2: Call 0845 004 5375 for a Return Authorisation Number (RAN)

Returns will not be accepted at our warehouse without a valid Return Authorisation Number (RAN). RAN's will expire after 14 days. Any return we receive without an RAN will be documented and returned to you.

 

Step 3: Ship and insure your return

HARDWARE  & NON SECUREWARE DESIGNED & BRANDED  SOFTWARE PRODUCTS

We strongly recommend that you fully insure the package you are returning. This is for your protection, in the event the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with "proof of delivery." Secureware shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and are non-refundable. At our discretion Secureware may reimburse shipping charges related to the exchange of defective products. If you have any questions about shipping reimbursement for defective exchanges please ask the service representative issuing your return authorisation for clarification.

SECUREWARE DESIGNED & BRANDED  SOFTWARE PRODUCTS

In the case of a Secureware electronic software product return, after being issued with a RAN number, the customer must use the Internet De-activate option within the License Manager program to verify the successful un-installation of the software product, if that product has already been activated.



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